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​MOBILE SERVICES TRAVEL POLICY

​Mobile aftercare and lymphatic massage are available at no extra charge for clients who reside within a 15-mile radius of Conyers, GA in the early recovery phase (up to 4 weeks postop). At 3-4 weeks, these services may be scheduled onsite at our Spa location.

Mobile services are offered outside of the 15-mile coverage area for a minimal fee of $0.62 per mile ($1.24 roundtrip). 
CLICK FOR DETAILS---> Extended Mileage/Long-Distance Travel. 

​RESCHEDULE/CANCELATION POLICY

​Reschedules/Cancelations must be requested at least 24 hours prior to appointment start time, by clicking the "Change/Cancel Appointment" link included in the confirmation email received at the time of booking. Failure to reschedule or cancel at least 24 hours prior to start time will be considered a late cancelation, resulting in a $50 late cancelation fee which must be paid prior to subsequent appointments. 

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Early cancelation of memberships will result in a $75 penalty fee, plus 50% of the monthly fee for each remaining month in the minimum commitment.

Example

• ​Membership costs $100/month
• 6-month minimum commitment is required
• Client cancels membership after 2 months
• Client must pay $275. ($75 early cancelation fee + 50% of the monthly fee for 4 months) ​

If a series, bundle or package is canceled and is not paid in full, an invoice for the remaining balance will be sent to the client and the payment method on file will be charged.
​Please contact Client Services with questions: clientservices@lavishcarespa.com.

​​​LATE/NO-SHOW POLICY

We allow a 10-minute arrival grace period for all mobile and onsite appointments.


Onsite: Late arrival to an onsite appointment will result in reduction of appointment duration, per minute late. After the 10-minute grace period, it is considered a no-show. The appointment will be canceled and a $50 no-show fee will apply.


Mobile: It is considered a no-show if client is not present at the location address to receive mobile service within 10 minutes of the start time. After the 10-minute grace period, the appointment will be canceled, and a $50 no-show fee will apply. No-show fees must be paid before additional mobile services will be provided. Our mobile care providers typically arrive 10-15 minutes early for setup, ensuring that your appointment begins promptly at the scheduled time.


Virtual: If client has not joined a virtual consultation or virtual appointment within 5 minutes, it is considered a no-show. After the 5-minute grace period, the appointment will be canceled, resulting in forfeiture of consultation fee.


Classes: Classes begin promptly at the start time. Out of courtesy for all guests, we ask that attendees arrive at least 15 minutes early to check-in and be seated. We allow a 10-minute arrival grace period. Late arrival to the class will result in reduction in class time. To minimize distractions, doors will close after 30 minutes of the class start time and no one will be allowed to enter. It is considered a no-show if an attendee is not present in class after 30 minutes, resulting in forfeiture of all fees.


If a no-show occurs and more than 3 upcoming appointments are scheduled (as in a series or package), the No-Show fee must be paid within 48 hours of the next appointment. If more than 2 no-shows occur within a series, the series will be canceled and all payments will be forfeited. If there is a remaining balance, an invoice will be sent to the client.

COUPON EXPIRATION DATES & REGISTRATION DEADLINES

​Because we respect the delicate nature of time, we uphold a strict policy on deadlines and expiration dates. We offer generous redemption timelines and send confirmation emails and reminders when expiration dates are approaching. Therefore, LavishCare SPA does not extend expiration dates that have been missed, under any circumstances. This policy equally applies to events. Registration deadlines that have been missed will not be extended.*

This policy is generated in respect for the valuable time of all parties and to ensure that we uphold excellence in planning and preparation for company operations and special events. If you are expecting to receive a gift certificate or event invitation that you have not received in a timely manner, please contact Client Services. (Email: clientservices@lavishcarespa.com)

*Except in the rare case of company-wide extensions

​PAYMENT POLICY

Payments must be made at time of booking. Afterpay is a third-party entity that allows clients to pay in 4 interest-free installments, through which a separate account is created for payments to be made according to their policies.

Consultation Fees: If an appointment is booked within 15 days of a consultation, the consultation fee will be applied toward the cost of services.

REFUND POLICY

There are no refunds on services, products, or apparel. ​All sales are final. We will work with you to ensure you receive the services you invested in. In some cases, services may be transferrable, with admin approval.

WELLNESS POLICY​
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​The LavishCare SPA team is committed to providing a safe and healthy environment for our clients, employees, and the communities we serve. Our staff follows universal precautions, including the use of personal protective equipment (PPE), hand hygiene, and various safety protocols to reduce the risk of infection using clean and/or sterile technique, as applicable to each procedure/process. Gloves, hand hygiene, anti-microbial wipes, and surface disinfectant are used before and after all client care encounters.

​​Face masks are optional for clients and staff at this time.

Please notify staff of any fever of 100.2 or higher within 24 hours of appointment time. If a client reports or displays any flu-like symptoms within 24 hours of an appointment or upon staff arrival, the appointment will be rescheduled for a later time.
The company reserves the right to request a negative Covid-19 test result before the appointment can be rescheduled.

​​For safety, and in the interest of infection control, please ensure pets are kept away from the treatment area during mobile appointments.

​PRIVACY POLICY

​This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. 

​We may collect information about you in a variety of ways. The information we may collect on the website includes:

PERSONAL DATA
Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you use our contact forms on the website or when you choose to participate in various activities related to the website such as social media. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features.

DERIVATIVE DATA
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. This information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.

TECHNOLOGIES
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

INTERNET-BASED ADVERTISING
Additionally, we may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. You have the right to opt out of interest-based ads, using the available opt-out tool.

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THIRD-PARTY DISCLOSURE
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

THIRD-PARTY LINKS
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

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COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.

LavishCare SPA, Inc.
1240 Sigman Rd NW Suite 103 Conyers, GA 30012
(404) 965-0633