COMPANY POLICIES
ARRIVAL GRACE PERIOD
We offer a 10-minute arrival grace period for onsite and mobile appointments. The arrival grace period to join virtual appointments is within 5 minutes.
Onsite: Late arrival to an onsite appointment will result in reduction of appointment duration, per minute late. It is considered a no-show if the client has not arrived for the appointment within 10 minutes of the start time.
If a no-show occurs, the appointment will be canceled, and a $50 no-show fee will be charged to the client's payment source on file in our system.
Mobile: Clients must be present at their location to receive mobile service within 10 minutes of the start time. Late arrival will result in reduction of appointment duration, per minute late. After the 10-minute grace period, the reservation will be canceled, and a $50 no-show fee will be charged to the client's payment source on file. No-show fees must be cleared before the client is eligible to receive additional mobile services. LavishCare mobile providers arrive 10-15 minutes early for setup, ensuring that appointments begin promptly at the scheduled time.
Virtual: Virtual appointments must be joined within 5 minutes of the start time. Late arrival will result in reduction of appointment duration, per minute late. After the 5-minute grace period, the appointment will be canceled, resulting in forfeiture of consultation fees and possible revocation of future eligibility for virtual services.
Classes: Classes begin promptly at the start time. Attendees may arrive as early as 30 minutes before the start of a class to be checked in and seated. We allow a 10-minute arrival grace period. Late arrival to the class will result in reduction in class time. To minimize distractions, doors will close after 10 minutes, and no further entry will be allowed.
If a no-show occurs and more than 3 upcoming appointments are scheduled (as in a bundle or package), the No-Show fee must be paid within 24 hours of the next appointment. If 2 or more no-shows occur within a package, the package will be canceled. The refund policy will go into effect, including the $250 fee.
EXPIRATION DATES & DEADLINES
LavishCare SPA Gift Cards do not expire. If attempting to redeem a gift card online that produces an invalid error, please call 404-965-0633. Registration deadlines for classes and events that have been missed will not be extended.*
*Except in the rare case of company-wide extensions
MOBILE SERVICES & TRAVEL
Mobile aftercare and lymphatic massage are available at no extra charge for clients who reside within a 15-mile radius of Conyers, GA. Mobile services are offered during the early at-home recovery phase. After 3 weeks postop, services may be scheduled onsite at the spa.
Mobile services are offered outside of the 15-mile coverage area for a fee of $0.75 per mile ($1.50 roundtrip), up to 30 miles. After 30 miles, an additional one-time Long-Distance Travel Fee of $50 will apply. The travel limit is a 50-mile radius of Conyers, GA. Click to learn more: Mileage & Travel Policy
RESCHEDULES & CANCELLATIONS
Appointment reschedules and/or cancellations must be requested at least 24 hours prior to the appointment start time. Click "Change/Cancel Appointment" in the confirmation email received at the time of scheduling.
Failure to reschedule or cancel within 24 hours will result in a $50 late cancellation fee which will be charged to payment source on file. If a bundle or package is canceled and is not paid in full (as in client opted for a payment plan), a $250 cancellation fee will be charged to payment method on file. Please contact Client Services with questions regarding cancellation fees: clientservices@lavishcarespa.com.
MEMBERSHIPS
Memberships may be canceled at any time and will remain valid until the end of the payment period in which the cancellation occurred.
PAYMENTS
Payment at the time of booking is optional; however, a credit or debit card is required to make reservations. Payment for bundles, packages, gift cards, and gift certificates must be made at time of purchase. If a client schedules an appointment within 7 days of a paid consultation, the fee will be applied toward the cost of services.
PAYMENT PLANS
LavishCare SPA offers 3 in-house payment plans: 4DRIP, HALFZ$, SLOWPAY. It is the client’s responsibility to read and understand the terms and conditions and before selecting a payment plan.
SPA CREDIT
If client opted to pre-pay at time of booking, a spa credit in lieu of refund will be issued if appointment is canceled within 24 hours of the start time. We otherwise govern this process according to the cancellation policy. Spa credit will be granted on pre-paid packages and bundles, if cancelled within 24 hours of the first appointment. If not cancelled within 24 hours, a $250 late bundle cancellation fee will be deducted from the amount paid and the client will be issued spa credit for the remaining amount. Spa credit does not expire and may be transferrable. Product and apparel purchases are final and are not eligible for spa credit.
WELLNESS STATEMENT
The LavishCare SPA team is committed to providing a safe and healthy environment for our clients, employees, and the communities we serve. Our staff follows universal precautions, including the use of personal protective equipment (PPE), hand hygiene, and various safety protocols to reduce the risk of infection using clean and/or sterile technique, as applicable to each procedure/process. Gloves, hand hygiene, anti-microbial wipes, and surface disinfectant are used before and after all client care encounters.
Facemasks are optional for clients and staff at this time. Please notify staff of any fever of 100.2 or higher within 24 hours of appointment time. If a client reports or displays any flu-like symptoms within 24 hours of an appointment or upon staff arrival, the appointment will be rescheduled for a later time. The company reserves the right to request a negative Covid-19 test result before the appointment can be rescheduled.
For safety, and in the interest of infection control, please ensure pets are kept away from the treatment area during mobile appointments.
PRIVACY
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
We may collect information about you in a variety of ways. The information we may collect on the website includes:
PERSONAL DATA
Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you use our contact forms on the website or when you choose to participate in various activities related to the website such as social media. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features.
DERIVATIVE DATA
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. This information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.
TECHNOLOGIES
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.
INTERNET-BASED ADVERTISING
Additionally, we may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. You have the right to opt out of interest-based ads, using the available opt-out tool.
THIRD-PARTY DISCLOSURE
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
THIRD-PARTY LINKS
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
LavishCare SPA, Inc.
1240 Sigman Rd NW Suite 103 Conyers, GA 30012
(404) 965-0633